ABOUT
APP,
PAYMENT AND SUBSCRIPTION
- How can I request a trial or sample at my home?
- Yes, we provide sample once we receive a request from the
customer.
- Through our website- you can log in to www.pureshmilk.com and click
on ‘Request a trial' and fill your basic details such as name,
number, address, etc and submit.
- Through our Mobile App- you can download our from Google Playstore,
search ‘Puresh Daily'. Currently, we only have the Android App.
After the installation of the App, you can click on ‘Request a
trial' and submit your contact details.
- Call/Whatsapp- you can call on our customer care number-9297777440
any time between 6 AM to 9 PM on any day.
- Once we receive your contact details our customer care executive
reconfirms your preferred date and time before delivering your
sample.
- How can I subscribe for milk on a regular/daily basis?
- Once you have tasted/tried the sample, either we call you or you
may call us to take feedback. If you are willing to become a regular
customer.
- We register you in our database with details and quantity required
and start delivering milk from the date you want. You can use our
Mobile App to change/cancel orders and for online payment etc.
- We provide you a pink payment card which will be used to record
your payment details and history, whenever you pay via any mode
please take the signature of the delivery boy.
- What are the modes of payment accepted?
- We accept all modes of payment –
- Cash/Cheque- you can give cash or cheque to our delivery boys while
doing so please take the signature of him on the pink color payment
card given to you.
- Online payment- NEFT, BHIM UPI, Online payment using
CC/DC/Netbanking, paytm, etc- you can use our Mobile App to use the
above payment gateways.
- For your payment history got to the ‘Reports' section on our Mobile
App.
- How can I see the status of milk delivered to me?
- You can check it on our App in the ‘Reports' section.
- You can call our customer care executive and get the status of milk
and payment history through a hardcopy via our delivery boy or via
Email.
- How can I Cancel/Change the quantity of milk according to my
requirements?
- Via Mobile App( preferred method)- After logging in go to the
calendar and select the date for which you want to cancel/change the
quantity and then select the quantity required and click on
‘Update', click on ‘Cancel' to cancel your delivery.
- If the milk is not required for a long period, go to ‘Menu' then
‘Vacations', select the date range and click on ‘Schedule'.
- Call/Whatsapp Us- you can call/ Whatsapp our customer care
executive at 9297777440 between 6 AM to 9 PM and change/cancel your
milk.
- Do you have any scheme/offer?
- Yes, we have ‘Refer and Win' scheme in which consumer will get 3
liters milk absolutely free if he/she refer PURESH DAILY to their
friend or relatives.
- The person referred will request a trial( 0.5 liters) and becomes
regular than only the reward can be redeemed.
- Are there any hidden charges?
- No, there are no additional/hidden charges whatsoever.
- Why should I install and use the App?
- The app is designed to ensure consumer convenience as well as to
eliminate the paperwork that every consumer has to maintain for every
month for milk. We have some more features:-
- Flexible ordering- You can now change the quantity or cancel the
delivery on the go, earlier if you were not at home, the milk as
well as money were wasted as milk vendor didn't know about your
absence. You can change your quantity or cancel till 3 AM for
morning slot and 3 PM for the evening slot.
- Online payment- You can pay your bills through our App in any
Payment mode such as Paytm, Phonepe, Google Pay, Bhim UPI,
Netbanking, Debit/Credit Card, etc.
- Reports- You can view your payment history, milk delivered
quantity, wallet balance on any date through the App. You don't have
to maintain any account for Milk.
- Report an Issue- You can raise a complaint against milk delivered
for quality and quantity issues, our customer care executives will
call you to resolve the complaint as soon as possible.
- How can I install and signup for the App?
- GETTING STARTED
- Go to Play Store and search for ‘Puresh Daily' and install the App
on your Android smartphone.
- If you have installed it for the first time you will see our
banners and after clicking on done, you will see our login page,
Click on ‘Register'.
- Enter your mobile number and click on ‘GET OTP'.
- You will receive an OTP via SMS, enter the OTP and click on
‘VERIFY' then set your desired password.
- Once we receive your contact details our customer care executive
confirms your preferred date and time to deliver your sample to your
doorstep.
- Once you have collected the sample, either we call you or you may
call us to take feedback.
- If you are willing to become a regular customer, We register you in
our database with details and quantity and start delivering milk
from the date you want.
- After subscription, Login with your Mobile number and Password.
- What are the features available in the App and how can I use
these features?
- Profile- To view your Account details (name, address, email id
mobile no.)
- Go to the menu and click on ‘Profile'.
- Vacations- If you want to suspend your milk for a long period- Go
to MENU→Vacations→ Select the date range→Click on ‘Schedule'.
- Reports- You can view your payment history, milk delivery
quantities and balance in the ‘Reports' section.
-
- Change- Select the date for which you want to change the
quantity then select the quantity and click on ‘Update'.
- Cancel- If you want to cancel your delivery, simply click
on ‘Cancel delivery'.
- Report an Issue- After receipt of your milk you will get a
notification, if you are not satisfied with the quality or quantity
of the milk, you can report an issue, to report an issue- Go to
Calendar→Select the date
-
- For quantity issue- Click on first ‘Report'→ Update the
Actually delivered quantity→'Submit'.
- For quality issue- Click on second ‘Report'→ Write your
issue→'Submit'.
- Wallet -Click on the ‘Wallet' icon on the top right corner to view
your wallet balance.
- Payments- you can also pay for your subscriptions via our app
through any mode such as NEFT, BHIM UPI, Online payment using
CC/DC/Netbanking, paytm, etc.
- I have an iPhone, Can I install the ‘Puresh Daily' app on
IOS?
- Sorry, currently we don't have ‘Puresh Daily' App for IOS, but we
are working, It will be available soon for IOS users.
- Can I request a sample through the app?
- Yes, once you have registered on the app you get a notification
with a message ‘Thank you for registering with Puresh Daily. We will
get in touch with you very soon on your registered mobile number for
verification. Once verified you will be able to login'.
- It means that our customer care executive will call you and check
your exact requirements like whether you require a sample or you are
already our regular customer or not. Once we verify from our side in
our software system, you can log in easily.