• City Ranchi/Ramgarh
  • Service Area
    Ratu Road
    Ashok Nagar
    Main Road
    Upper Bazaar
    Booty More
    Mecon Colony
    Satellite Colony
    Bangali Tola
    Dusadh Mohalla
    Main Road
    Subhash Chowk
    Rani Bagh
    Saudagar Mohalla
    Seth Mohalla
    Thana Chowk
    Ramgarh Cantt
  • Timing Ranchi: 07:00 - 09:30 AM Ramgarh: 04:30 - 06:30 PM
whatsapp icon

Customer FAQ's

    1. Do you have your own farm? or you collect milk from various farmers?
      • Yes, we have our own organic dairy farm at Ormanjhi, Ranchi.
      • We don't collect milk from external farmers/Milk collection centers.

    1. How many cows are there in your farm?
      • At present, the herd size is of 30 cows (which is a mix of Desi and HF breed cows). However, our farm has a capacity of 200 cows which we are expanding step by step.

    1. Where is your farm located?
      • The PURESH DAILY dairy farm is located behind Bhagwan Birsa Biological Park, Ormanjhi, Ranchi. Check out for the exact location on google maps or our website www.pureshmilk.com.

    1. How is the PURESH DAILY dairy farm is different from other farms?
      • We have a large farm area (2 acres), covered with trees and greenery so that the cows get natural ambiance.
      • Our staff are well trained and equipped with the latest dairy equipment to ensure the best health of cows and hygiene at our farm.
      • All our cows are healthier and we provide natural ayurvedic medical care for them to improve their immunity so that they do not fall sick.
      • We do not give any external injections, hormones to increase the productivity of the milk from the cows.
      • The fodder that we feed to cows is grown in the farm itself. We grow Berseem, Napier, Azola and even various grasses round the year through hydroponics technology, thus our farm's milk is organic.
    1. Is your milk organic?
      • Yes, it is organic, the milk we produce on our farm is free from any external chemicals. We do not mix even a drop of water and it is packed hygienically.
      • The fodder is grown on the land which is free from pesticides, fertilizers, etc.

    1. Is your milk pasteurised?
      • No, we don't have to pasteurize our milk as we deliver our milk within 2-3 hours of milking to the consumer's doorstep.
      • Our milk is whole, raw, farm fresh and organic.
      • The milk we deliver has not processed in any manner and there are no additives or preservatives (soda, sugar), hormones like oxytocin and chemicals like formalin which are used to preserve milk available in the market.
      • It is recommended that boil the milk within 30 minutes.

    1. Do you have food license?
      • Yes, we have a food license from FSSAI registered under the FSS Act, 2006 with License no. 11119001000016, refer to the website- www.pureshmilk.com.

    1. How your milk is more nutritious?
      • The fodder we provide to our cows like Berseem, Napier, Azola and even various grasses that are natural and green and contains 20% protein components.
      • We feed self-developed silage which is a healthy mixture of Maize, wheat and other grains.
      • We also feed our cows with carrot, turmeric, coriander(dhania), etc which are a natural source of minerals and vitamins with more absorption in cow's body, thus the milk produced contain 5-7% protein as compared to 2-3% protein available in packet/pouch milk.
      • Consumers are free to get the samples checked at any lab.
    1. Is your Ghee organic?
      • Yes, it is organic; the Ghee is prepared in house and is free from any external chemicals. Traditional Vedic method is use for its preparations. The 60% of the fodder given to the cow is grown in-house on our own land it is free from pesticides, fertilizers, etc.

    1. What is traditional Vedic method?
      • Vedic method starts with preparation of then separation of cream from that followed by heating and then filtrations which then produce to pure and organic ghee.

    1. Do you have food license?
      • Yes, we have a food license from FSSAI registered under the FSS Act, 2006 with License no. 11119001000016, refer to the website- www.pureshmilk.com .
    1. Which breed of cows do you have?
      • We have good varieties of Desi and HF breed cows. The cows on our farm are healthier from other farms.
      • Images can be checked on our website- www.pureshmilk.com.

    1. What kind of fodder are used in your farm for cow feeding?
      • Round the year, the type of fodder and grains keep changing as per the weather.For e.g. Wheat, Bajra, Mustard, Oats, Barley, Maize, Alfa, Berseem, Azola, which are rich in protein, is fed around the year to cattle. This ensures that the protein level in the milk is high.
      • We use hydroponic technology to get In-house green fodder round the year.

    1. Do you use hormone injections on the cows?
      • No, we don't use any kind of artificial growth hormones or Oxytocin, etc.
    1. Why do you use glass bottles to deliver the milk?
      • Glass is one of the safest materials on earth, for the packaging of F&B products. It is non-toxic and non-reactive, as compared to other packaging materials such as plastic, which can leach into food products.
      • Our brand values don't go with plastic or anti-environment materials, thus we use glass bottles for packaging. It is very tough for us to work with daily supplies in glass bottles, but we cannot compromise with purity and hygiene.

    1. Do you use food grade quality bottles for packaging?
      • Yes, we use neat and clean lead-free glass bottles which ensures freshness and purity of the milk.
      • Milk in glass bottles is healthier than in the plastic.

    1. How do you ensure that milk is not adulterated in transit?
      • We use lead-free glass bottles- the bottles after the packaging process are sealed in such a manner that it can only be opened at consumer's home.
      • We use live tracking technology- we use online tracking software by which every movement of our delivery boys is tracked.
      • We can track his route, stoppages and time spent at each location, thus even if he tries for any malfunctions he can be caught easily.

    1. What are the milk delivery timings and procedure?
      • We have two slots, morning (6.00 to 10.00 am) and evening (5.00 to 9.00pm). You can subscribe for either of the two slots.
      • The exact time of delivery would depend on your address and our schedule for that particular area. For details please contact our customer care at 9297777440

    1. Do I have to return the empty bottles?
      • Yes, the empty bottles should be returned on every next delivery.

    1. Is there any charges if bottle is damaged by me?
      • We understand that the bottle is fragile and can be damaged at the consumer's home. We don't charge for the first damaged bottle. Thereafter, each damaged bottle is charged @ ₹ 50.

    1. Is there any service/delivery charge?
      • No, there are no delivery charges. It is included in the subscription.

    1. In which areas you deliver milk?
      • We will be coming soon to more areas of Ranchi.
    1. How can I request a trial or sample at my home?
      • Yes, we provide sample once we receive a request from the customer.
      • Through our website- you can log in to www.pureshmilk.com and click on ‘Request a trial' and fill your basic details such as name, number, address, etc and submit.
      • Through our Mobile App- you can download our from Google Playstore, search ‘Puresh Daily'. Currently, we only have the Android App. After the installation of the App, you can click on ‘Request a trial' and submit your contact details.
      • Call/Whatsapp- you can call on our customer care number-9297777440 any time between 6 AM to 9 PM on any day.
      • Once we receive your contact details our customer care executive reconfirms your preferred date and time before delivering your sample.

    1. How can I subscribe for milk on a regular/daily basis?
      • Once you have tasted/tried the sample, either we call you or you may call us to take feedback. If you are willing to become a regular customer.
      • We register you in our database with details and quantity required and start delivering milk from the date you want. You can use our Mobile App to change/cancel orders and for online payment etc.
      • We provide you a pink payment card which will be used to record your payment details and history, whenever you pay via any mode please take the signature of the delivery boy.

    1. What are the modes of payment accepted?
    2. We accept all modes of payment –
      • Cash/Cheque- you can give cash or cheque to our delivery boys while doing so please take the signature of him on the pink color payment card given to you.
      • Online payment- NEFT, BHIM UPI, Online payment using CC/DC/Netbanking, paytm, etc- you can use our Mobile App to use the above payment gateways.
      • For your payment history got to the ‘Reports' section on our Mobile App.

    1. How can I see the status of milk delivered to me?
      • You can check it on our App in the ‘Reports' section.
      • You can call our customer care executive and get the status of milk and payment history through a hardcopy via our delivery boy or via Email.

    1. How can I Cancel/Change the quantity of milk according to my requirements?
      • Via Mobile App( preferred method)- After logging in go to the calendar and select the date for which you want to cancel/change the quantity and then select the quantity required and click on ‘Update', click on ‘Cancel' to cancel your delivery.
      • If the milk is not required for a long period, go to ‘Menu' then ‘Vacations', select the date range and click on ‘Schedule'.
      • Call/Whatsapp Us- you can call/ Whatsapp our customer care executive at 9297777440 between 6 AM to 9 PM and change/cancel your milk.

    1. Do you have any scheme/offer?
      • Yes, we have ‘Refer and Win' scheme in which consumer will get 3 liters milk absolutely free if he/she refer PURESH DAILY to their friend or relatives.
      • The person referred will request a trial( 0.5 liters) and becomes regular than only the reward can be redeemed.

    1. Are there any hidden charges?
      • No, there are no additional/hidden charges whatsoever.

    1. Why should I install and use the App?
    2. The app is designed to ensure consumer convenience as well as to eliminate the paperwork that every consumer has to maintain for every month for milk. We have some more features:-
      • Flexible ordering- You can now change the quantity or cancel the delivery on the go, earlier if you were not at home, the milk as well as money were wasted as milk vendor didn't know about your absence. You can change your quantity or cancel till 3 AM for morning slot and 3 PM for the evening slot.
      • Online payment- You can pay your bills through our App in any Payment mode such as Paytm, Phonepe, Google Pay, Bhim UPI, Netbanking, Debit/Credit Card, etc.
      • Reports- You can view your payment history, milk delivered quantity, wallet balance on any date through the App. You don't have to maintain any account for Milk.
      • Report an Issue- You can raise a complaint against milk delivered for quality and quantity issues, our customer care executives will call you to resolve the complaint as soon as possible.

    1. How can I install and signup for the App?
      • Go to Play Store and search for ‘Puresh Daily' and install the App on your Android smartphone.
      • If you have installed it for the first time you will see our banners and after clicking on done, you will see our login page, Click on ‘Register'.
      • Enter your mobile number and click on ‘GET OTP'.
      • You will receive an OTP via SMS, enter the OTP and click on ‘VERIFY' then set your desired password.
      • Once we receive your contact details our customer care executive confirms your preferred date and time to deliver your sample to your doorstep.
      • Once you have collected the sample, either we call you or you may call us to take feedback.
      • If you are willing to become a regular customer, We register you in our database with details and quantity and start delivering milk from the date you want.
      • After subscription, Login with your Mobile number and Password.

    1. What are the features available in the App and how can I use these features?
      • Profile- To view your Account details (name, address, email id mobile no.)
      • Go to the menu and click on ‘Profile'.
      • Vacations- If you want to suspend your milk for a long period- Go to MENU→Vacations→ Select the date range→Click on ‘Schedule'.
      • Reports- You can view your payment history, milk delivery quantities and balance in the ‘Reports' section.
        • Change- Select the date for which you want to change the quantity then select the quantity and click on ‘Update'.
        • Cancel- If you want to cancel your delivery, simply click on ‘Cancel delivery'.
      • Report an Issue- After receipt of your milk you will get a notification, if you are not satisfied with the quality or quantity of the milk, you can report an issue, to report an issue- Go to Calendar→Select the date
        • For quantity issue- Click on first ‘Report'→ Update the Actually delivered quantity→'Submit'.
        • For quality issue- Click on second ‘Report'→ Write your issue→'Submit'.
      • Wallet -Click on the ‘Wallet' icon on the top right corner to view your wallet balance.
      • Payments- you can also pay for your subscriptions via our app through any mode such as NEFT, BHIM UPI, Online payment using CC/DC/Netbanking, paytm, etc.

    1. I have an iPhone, Can I install the ‘Puresh Daily' app on IOS?
      • Sorry, currently we don't have ‘Puresh Daily' App for IOS, but we are working, It will be available soon for IOS users.

    1. Can I request a sample through the app?
      • Yes, once you have registered on the app you get a notification with a message ‘Thank you for registering with Puresh Daily. We will get in touch with you very soon on your registered mobile number for verification. Once verified you will be able to login'.
      • It means that our customer care executive will call you and check your exact requirements like whether you require a sample or you are already our regular customer or not. Once we verify from our side in our software system, you can log in easily.